How to Return Goods for Refund or Exchange - old
Thank you for choosing to shop with Ron Bennett Big Men’s Clothing. We do understand that making an online purchase may feel like a leap of faith and we wish to reassure you that you have made the right decision.
1. Complete and submit the form below.
If you wish to return all or part of your order for an exchange or refund, you can do so within 30 days – at no cost to you*. Please read our Free 3-Day Return Policy.
*The return of Clearance items is not covered by this policy. Customers must organise the return of any Clearance items at their own cost.
Follow the Four Easy Steps
2. Within one business day you will receive by email a Return Address Label to print out. PLEASE NOTE: Your return label will come direct from Australia Post. The 'from' email address will be: DoNotReply@auspost.com.au and the subject field will say: Post Return Label.
3. Repackage the goods securely using the spare bag provided with your order, taking care to ensure you have included all the garment labels.
4. Attach the Return Address Label firmly to the package. You can then drop the package at a post office or even pop it in a post box if it will fit. You will NOT be required to pay anything.
Once we receive your returned package we will inspect the goods to make sure they are still in perfect condition suitable for resale. We will then either dispatch the exchanged goods as you have requested, or issue a refund to your credit card or Paypal account. Please allow around 5-10 working days for the financial institutions on both sides of the transaction to finalise the refund.