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Returns & Refunds

How to Process a Return

Simple and Easy

STEP 1

DOWNLOAD your Returns Form from the link in the Shipment Comfirmation Email you received when the order was shipped. Package up the items you are returning and include this form.

STEP 2

Go to our RETURNS PORTAL and print your label at home or at any Australia Post outlet or selected retailer location close to you.

Return Rules

Return Rules

To be eligible for a return:

1. Item(s) must be returned within 30 days of you receiving the order. During the Christmas season we extend this to 60 days.

2. Item(s) must not be marked “Final Sale” or “Non-Returnable” at the time of purchase. For example underwear and very heavily discounted clearance items are not returnable

3. Item(s) must be in the original packaging, and are unworn and unused with the original tags still attached.

To be eligible for a return:

1. Item(s) must be returned within 30 days of you receiving the order. During the Christmas season we extend this to 60 days.

2. Item(s) must not be marked “Final Sale” or “Non-Returnable” at the time of purchase. For example underwear and very heavily discounted clearance items are not returnable

3. Item(s) must be in the original packaging, and are unworn and unused with the original tags still attached.

Your Questions... Answered

Your Questions... Answered

Do I have to use Australia Post?

No. You can send the goods back any way you like as long as you keep a tracking record. We only take responsibility for the goods once they are recieved at our warehouse. You can send the goods to:

Ron Bennett Returns
Unit B1, 13-21 Mandible Street,
Alexandria NSW 2015

Are there any exclusions from the returns policy?

Due to hygiene standards/requirements, some items are non-returnable, unless deemed faulty, for example underwear. If an item is not eligible for return, it will be called out on product pages and/or at checkout.

Can I return Sale items?

Yes, you can return sale items unless the product is marked as "Final sale" or “Non-Returnable” (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page and/or at the checkout.

Exchanges

We don't offer exchanges on orders. If you would like a different size or colour, please return your unwanted item(s) and request a store credit and place a new order.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Do I have to use Australia Post?

No. You can send the goods back any way you like as long as you keep a tracking record. We only take responsibility for the goods once they are recieved at our warehouse. You can send the goods to:

Ron Bennett Returns
Unit B1, 13-21 Mandible Street,
Alexandria NSW 2015

Are there any exclusions from the returns policy?

Due to hygiene standards/requirements, some items are non-returnable, unless deemed faulty, for example underwear. If an item is not eligible for return, it will be called out on product pages and/or at checkout.

Can I return Sale items?

Yes, you can return sale items unless the product is marked as "Final sale" or “Non-Returnable” (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page and/or at the checkout.

Exchanges

We don't offer exchanges on orders. If you would like a different size or colour, please return your unwanted item(s) and request a store credit and place a new order.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Get in touch today

STILL CAN'T FIND ANSWERS?

To contact us simply fill in the CONTACT FORM here and we'll get back to you as soon as possible. If you'd prefer to email us directly contact us at service@ronbennett.com.au

Otherwise use the LIVE CHAT option at the botton right hand side of this page.

Alternatively call our Freecall 1800 625 510 9am-5pm Monday-Friday. If we are experiencing a high volume of calls we sometimes don't get to all calls. If we dont answer your call, please leave us a voice message or fill in the contact form so we can follow up your inquiry and get back to you as quickly as possible.

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