Simple, fast returns.
60 Days Returns are now available for any orders placed up until Christmas.
We accept returns up to 30 days from delivery (60 days for Christmas orders). Follow the steps below. It only takes a minute and you’ll receive a label link by email.
- Store credit returns: free label
- Refund returns: you pay shipping
- Australian Consumer Law compliant
- Label emailed directly to you
1
Login to your account
Go to account.bigmensclothing.com.au and sign in with the email used at checkout.
2
Open your order & tap “Return Request”
Choose the order you’re returning and select Return Request.
3
Select the items
If your order has multiple items, tick the ones you’re sending back.
4
Request Return & check your email
You’ll receive shipping instructions and a return label. Once we receive your item(s), we’ll process your refund.
Store Credit – FREE
Choose Return for Credit and your label is free.
Refund – You pay shipping
Choose Return for Refund and purchase the label.
No exchanges
Need a different size? Return for credit and place a new order.
Returns Policy (At a Glance)
Eligibility & Timeframes
- Return within 30 days of receiving your order (extended to 60 days over Christmas).
- Items must be unworn, with original tags and in original packaging.
- Items marked Final Sale or Non-Returnable (e.g., underwear, clearance) aren’t eligible, unless faulty.
Postage & Label Options
- Store Credit: free return label.
- Refund: customer pays return shipping.
- Use Australia Post or any tracked service. Keep proof of postage.
- Return address: Ron Bennett Returns, Unit A1, 35–39 Bourke Rd, Alexandria NSW 2015.
Responsibility & Processing
- Items are your responsibility until received by us; pack securely and retain tracking numbers.
- Refunds are processed after inspection. Refunds can take up to 7 days to appear back in your account and are issued to the original payment method.
- You’ll receive a confirmation email once your refund has been processed.
