OUR RETURNS POLICY
All orders within Australia can be returned within 30 days of receiving the goods for a store credit or refund.
CHANGE OF MIND RETURNS
To give you total confidence in ordering online, all orders within Australia can be returned within 30 days of delivery for a store credit or refund.
We will issue you a full store credit or refund (your choice) as long as:
1. The item has not been worn or washed. 2. The garment ticket or tag is still attached to the garment/item. 3.The item/s being returned are in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered. For health reasons, there are no returns on the purchase of underwear unless exhibiting a genuine manufacturing fault.
Please note that delivery costs are non-refundable for change of mind returns. Refunds will not include the cost of shipping. Shipping costs will be refunded on faulty items only if the customer provides proof of the shipping amount.
EXCLUDED CHANGE OF MIND RETURNS
Please choose carefully when purchasing items designated as a sale or clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided.
Returns will also not be provided on:
- Custom made monogrammed, personalised, and altered products.
- Sales to individuals who Big Men’s Clothing believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.
We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Big Men’s Clothing may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
RETURNS FOR STORE CREDIT
Items returned within 30 days for a store credit - the credit amount will be issued as a gift voucher, and you will also be awarded a free shipping coupon for your next order.
RETURNS FOR REFUNDS
Please allow up to 14 days to process refunds.
EXCHANGE OF ITEMS
We don't offer exchanges on orders. If you would like a different size or colour, please return your unwanted item(s) and place a new order.
HOW TO CREATE A RETURN. NO STRESS!
Step 1: Click LODGE YOUR RETURN then select the items and reason for the returns
Step 2: A. Re-wrap the products. B. Print and attach your returns label. If you do not have a printer, simply download the label and present the bar code at a participating Australia Post location, identified by the 'printer symbol', and the label will be printed for you.
Please remember that all the items you select to return to us must be posted back in one parcel. Don’t forget… Keep hold of your proof of postage – we may need to see it at a later date.
If you're returning multiple items from an order, or more than one order in the same parcel, please allow up to 72 hours for all the items to be processed. If you're returning items from multiple orders in the same parcel, you’ll need to create an online return for each order. All returned items should be sent in their original condition and packaging including tags.
As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it: Is not safe, lasting or without faults (considering what would reasonably be expected for the type of product and its cost); or Does not match the description made by us, on packaging and labels, or via promotions or advertising.
The cost for returning faulty or incorrectly supplied items will be reimbursed to you once the goods have been returned and upon proof of receipt of postage.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.