Our Returns Policy
WRONG SIZE / CHANGE OF MIND / UNWANTED PURCHASE
If you have changed your mind about a purchase, or have purchased an incorrect size Big Men's Clothing will offer an exchange or refund equal to the purchase amount at the time of original purchase, provided that:
- Items are returned within thirty (30) days of the time of receipt of goods;
- Items are in original received condition, with all tags and garment labels intact.
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post box or post office, depending on the size of the return parcel. Also ensure that the RETURNED GOODS FORM that was sent with your order is completed and sent with the returned items. You can also download a copy of this form HERE. Send packaged items to:
Ron Bennett Big Men's Clothing
Unit B1, 13-21 Mandible Street
Alexandria NSW 2015
IMPORTANT: The return of Sale and Clearance items will only be offered a size exchange or, if that size is not available, a product exchange to the same value.
IF WE HAVE SHIPPED YOU THE WRONG ITEM
Please email us or call us as soon as possible so that we can have the problem rectified as soon as possible.
- We will send you by email a Return Address Label to print out. PLEASE NOTE: Your return label will come direct from Australia Post. The 'from' email address will be: DoNotReply@auspost.com.au and the subject field will say: Post Return Label.
- Repackage the goods securely, taking care to ensure you have included all the garment labels. Also ensure that the RETURNED GOODS FORM that was sent with your order is completed and sent with the returned items.
- Attach the Return Address Label firmly to the package. You can then drop the package at a post office or even pop it in a post box if it will fit.
You will NOT be required to pay anything. Once we receive your returned package we will then immediately dispatch the correct goods that you originally ordered.
For all other enquiries please email us any time at email@example.com